Implementation & Customer Success

We are with you all the way.

CUSTOMER SUCCESS

We Are Only As Successful As Our Clients' Implementation

Our clients are at the heart of our business and we believe that we are only successful when our clients are getting the most out of our platform.

Our Customer Success Managers will work with you from the beginning to ensure a smooth implementation and provide project management, training, support and can even map your existing processes to our platform.

Beyond the initial implementation, we will continue to partner with you and help you to expand your use of the platform as your legal function and requirements grow.

We love to iterate, ideate, create solutions, solve problems and we pride ourselves on providing excellent customer support.

Client Success Case Studies

One year after implementation, I am glad that we chose Lawcadia as our legal document and matter management solution. The system provides great functionality and is configurable to client needs. Lawcadia’s customer service is excellent; I have particularly appreciated their collaborative approach to implementation and their ongoing responsiveness to the team’s queries.

We chose Lawcadia because it lets us work in our own way, it doesn’t force us to work in its way.

We have implemented Lawcadia as it is cost-effective and has helped us improve the management of a high volume of matters received by the legal team from across the business. The customer service is excellent.

The implementation of Lawcadia has made administration of our legal matters much easier. We now have the ability to manage our internal approval processes and external briefing arrangements and to track costs across all of our matters, in one place. Lawcadia’s support and customer service have been excellent throughout.

The legal team at Virgin Australia found the design thinking workshops with Lawcadia to be invaluable as they helped us to identify and clarify our pain points and then explore new ways to solve problems using technology.

Lawcadia provided us with the system we needed to ensure we could accurately track our matters, budget and spend across the legal function.

As a specialist liability insurance provider, we wanted more control over our legal spend and law firm relationships. Lawcadia has enabled us to set, track and control scope and budget, ensuring control over individual matters at a time when global oversight across spend is a key imperative.

We Do Most Of The Work
So You Can Focus On What You Do Best

Onboarding

A dedicated Customer Success Manager will tailor a personalised onboarding schedule for your legal team and relevant stakeholders.

Project Management

Whether you’re a small team or part of a large enterprise, we will project manage your implementation to ensure success.

Process Mapping

Adopting new technology becomes easy when existing processes are mapped to the platform by our operations experts.

Training

Personalised training is provided for your team, law firms and key stakeholders so everyone is ready to go.

Sensational Support

When you need assistance or have a question our responsive team are here to help via email, phone, Teams/Zoom, and live chat.

Customised Reporting

As part of your implementation, we will set up custom dashboards and reports to meet your unique reporting needs.

Lawcadia is your strategic partner - empowering, supporting, and amplifying your legal team.